Managing external agencies can be overwhelming at times. The sheer attributes that govern their services can be daunting for a Bank or NBFC's to set up an application that can handle these parameters. Consider this, any medium side bank or NBFC will have
- Inbound Call Centres to handle service requests
- Outbound Call Centres to handle cold calling
- Field Investigation Agencies
- Collection Agencies
Configuring these agencies by defining their capacity, the agents and their team leads, the allocation rules can be daunting because of the sheer complexity that these can pose to the person implementing the application.
AB CARE a new age cloud based fintech application that complements AB CRM, AB COLE the applications required to run your Lending business has removed the complexity of managing these agencies. With GUI based workflow definitions and a rule repository defining case allocation is a lot easier. You could use any of the attributes of the case or customer to allocate the case to a specific agency or agent.
AB CARE has found uses in reminding SME's of AMC's that are due for renewal so that the sales agents can draw up the visit plan to pursue customers who's AMC's are due for renewal.
AB CARE has been used in NBFC's for managing delinquencies to followup on Calls, PTP's, legal case filing etc.
AB CARE has been used to manage Field Investigations to track the result of field investigation requests.
AB CARE has been used in Call cntres to track status of service requests and folloup requests.
With such a comprehensive feature list tit acts as a swiss army knife for Banks and NBFC's to manage their agencies.